What does it mean if an Item is on “On Hold”?
• When there is an item on “On Hold”, it means that a customer has put the item in their cart for purchase. This secures the item for the customer, until the payment process is complete.
• The “Hold” is released, if for some reason the payment process is not completed and thereby put back into the system and available for purchase.
• The item will stay “On Hold”, if the item is purchased, until deleted/removed from our system.
• We will leave the item “On Hold”, if it is purchased, for a period of time for the customer to view for comparison to their actual purchase.
• Also, there are times when a customer will request a temporary hold on an item (usually no more than a few minutes to 24-hours). As a courtesy, we will try to accommodate, within reason.
Are the items New? Does “New” mean “Brand-New?
Yes, “New” means a “Brand-New”, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Packaging will be the same as what is found in a retail store or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. Please see the listing for full details.
• The listing will advise of any imperfections and a photograph will also be taken to show, if any, imperfections such as “minor wear on corners” of packaging, etc.
• Unless, noted all items are in “gift giving” (i.e. no damage to box, etc.) condition.
• All Items Are Exactly As Pictured. Pictures are taken directly from our Inventory.
• Factory Sealed (Quality Assurance Inspected); All items are checked prior to listing and shipping. Thank you.
When will I receive my order?
Your order is shipped the same day, or the very next business day or Saturday.
• Under normal circumstances, depending on the time of day that your order is completed through the Payment Service, and we receive confirmation of payment, then, it usually ships the same day, or the very next business day or Saturday. Thank you.
How do I cancel an order?
We usually process your order, as soon as it is received and confirmed by chosen Payment Service. Order cancellations can only be honored, if they occur within 30 minutes of placing the order.
• Please Note: Order cancellation can NOT be honored after the following:
• Electronic postage created (purchased).
• Item is in route to post office.
• Buyer’s card was charged.
It is very possible that your order has already been filled, if you wait longer than 30 minutes. Thank you.
What is Return Guidelines/Policy?
**Please see (below) Important Note Re: Returning RARE & DISCONTINUED items.**
Before returning, please send an email, if there is a problem. We will gladly assist you. We require RA # (return authorization), as explained below (R.A.# :It helps us to know that a return is expected.). You may contact us by clicking on the “Contact Us” section. Returns are allowed within 30 Days of receipt, if unopened. Buyer pays return shipping, unless it is our fault.
• A refund of the purchase price (excluding shipping) will be refunded only if it's returned as originally packaged, unless it is our fault. We will provide Return Authorization (RA) #. (You may send an email in the "Contact Us" section.) Returns must be postmarked within 30 days of receipt and returned via the same service purchased, usually USPS. Orders which have shipped, and are returned by the post office due to customer supplying an incorrect, undeliverable, non-current/incomplete address, etc. will incur a restocking fee of 15% of purchase price will apply. Thank you.
What if the package is refused, unclaimed, undeliverable, etc.?
For a package refusal (either actively refused or passively refused, (e.g. Unclaimed or Incorrect address, Undeliverable address, etc.), a restocking fee of 15% of purchase price will apply depending on the condition of the package when returned to the shipper. Thank you.
Do you have additional questions or did not find your answer?
If you did not find the answer to your question(s) here, please also reference our “Terms & Conditions” or “About Us” page. You might find your answer there. If not, please do not hesitate to contact us. You may send a question from any of the products/items pages. Look for “Ask seller a question” button or visit the “Contact Us” page. Thank you.
What is your direct website address?
Please bookmark us. Our direct website address is http://FHLGiftsUponGifts.ecrater.com
•Thank you again for visiting FHL Gifts Upon Gifts! We hope that you find something that you like and come back again!
Do you guarantee your items to be as listed?
Yes, we certainly do!
• Again, We do not use “stock photos”; All of our Items Are Exactly as Pictured. Pictures are taken directly from our Inventory, just as noted with each item. We stand behind all of our items to be just as pictured.
• FHL Gifts Upon Gifts wants all of our customers to be satisfied with their purchases. We work very hard to make sure that all of our items are just as listed. We take as many pictures as possible to give you an exact idea of what you are buying, as close as we can get to you seeing it without actually holding it. We want make sure that there are no surprises when you open your box.
• Our motto is:
• "Immediate Gratification & Customer Satisfaction" is our motto!
• Our goal is happy, satisfied & returning customers! And we mean it!
• We sincerely appreciate your business and your time!! Thank you.
Will I receive my item by Christmas?
Holiday Dates for USPS (United States Postal Service) delivery for 2016, as provided by USPS - Cut-Off Dates:
• In order to receive delivery by Christmas, 2016 (December 25, 2016) the U.S. Post Office must receive package by—based on which shipping service you choose:
• First-Class Mail Service by December 20, 2016 – We Must Receive Your ORDER BY 10AM (CST) date: December 20, 2016
• Priority Mail Service December 21, 2016– We Must Receive Your ORDER BY 10AM (CST) date: December 20, 2016
• Priority Express Mail Service December 23, 2016– We Must Receive Your ORDER BY 10AM (CST) date: December 23, 2016
• If any other shipping service is chosen, other than what is listed above, the United States Postal Service does NOT expect for your delivery to be made for or by December 25, 2016. You may also visit United States Postal Service for additional details. Thank you.
•• If you have any questions, please just click & ask! All questions are welcomed! Thank you.
Happy, Satisfied & Repeat Customers are our goals!
Excellent Customer Satisfaction is our goal: We are happy to provide service to our customers before, during and after purchase. All questions are welcomed! Please see our "Contact Us" page.
How do I pay with a credit card?
• Just click on ‘Buy Now’ for the selected item and follow the quick & easy step-by-step instructions for the payment choice selected, as follows:
• After clicking on ‘Buy Now’, if you have completed your shopping, (if not, click continue shopping) proceed to checkout, fill out your name & address & shipping method of your choice, an optional message to seller and safely & securely (SSL encryption) enter your credit card information.
• Forms of payment that are accepted are MasterCard, Visa, Amex and Discover Cards.
• You will see the total of your order, before you proceed.
• You may also choose PayPal:
• PayPal or PayPal Express: With PayPal Express – No account is necessary – Just Choose ‘Checkout as Guest'.
• If you have any problems or questions, please click on Ask Seller a Question and we will gladly assist you. Thank you.
Return Policy on Collectibles, Rare & Discontinued Items:
Returns: Collectibles, Rare & Discontinued Items
• ** Important Note: **
• Please note that we can Not accept returns on Collectibles, Rare & Discontinued items, unless there was an error on our part. No returns or exchanges, unless it is not the item that you ordered.
• This is for the protection of our customers & our products and their authenticity, as shipped.
• Thank you for understanding.